Private Hire Outsource provides professionally trained operators to taxi companies — cutting your staffing costs while keeping every call answered, every shift covered.
From inbound call handling to dispatch, training and compliance — we manage the operational backbone of your taxi business so you can focus on growth.
Fully trained operators answer all inbound booking calls on behalf of your company, professionally and consistently — just like an in-house team, at a fraction of the cost.
Live taxi dispatch using Autocab, Datamaster, and other leading platforms. No missed bookings, no delayed dispatches — smooth operations around the clock.
Our offices run day and night. There is always staff on shift, eliminating the common fear of short staffing and missed calls — even at 3am on a bank holiday.
Every operator receives thorough training before going live. We ensure consistency, professionalism and quality across all calls handled on your behalf.
We also build websites and booking portals specifically designed for private hire companies — modern, mobile-friendly, and built to convert enquiries into bookings.
All data handled by our operators is processed under strict UK GDPR standards. Your customers' information is always secure, confidential and legally compliant.
We make getting started quick and painless. Within days, trained operators will be handling your calls as if they were part of your own team.
Reach out via our contact form or email. We'll discuss your call volumes, shift requirements, and which dispatch software you use.
We offer every new client a completely free trial. No upfront cost, no obligation — just an opportunity to see the quality of our service for yourself.
Once you're satisfied, dedicated operators are assigned to your account and begin covering your calls — 24 hours a day, 7 days a week.
We provide continuous quality monitoring, regular performance updates, and flexible scaling as your business grows.
Your drivers get bookings, your customers get served
Our operators are trained and certified on the most widely used private hire dispatch platforms in the UK. No migration, no disruption — we plug straight into your current setup.
Don't see your system listed? We train our operators on any platform — just let us know.
The General Data Protection Regulation standardises data protection law across the UK and EU. Private Hire Outsource operates in strict compliance. All customer data handled by our operators is processed securely, confidentially, and in full accordance with UK data protection law. Your customers can trust us with their information.
We're proud of our experienced, dedicated team. These are the people who ensure your customers always receive professional, reliable service.
Leads the company vision and strategic partnerships with taxi operators across the UK.
Oversees daily operations, client relations, and service quality across all shifts.
Manages recruitment, staff welfare, training coordination and compliance across the team.
Designs and delivers all operator training programmes including Autocab and Datamaster certification.
We're confident in the quality of our operators. That's why we offer a completely free trial to every new taxi company.
Experience the full quality of our operator service with no upfront cost and no commitment required.
Start with zero financial commitment
Full quality from day one of trial
Live within days, not weeks
Cancel or adjust at any time
Send us a message and we'll get back to you promptly. We're happy to discuss your setup, call volumes, and how we can help.
💬 Prefer a quick chat?
Email us directly and we'll arrange a call to discuss your requirements in detail — no pressure, just a conversation.
We typically respond within a few hours. All enquiries are confidential.